The privacy and security of your information is very important to us. Whether you are booking a room or are a member of one of our loyalty programmes, we want you to trust that the information that you have provided to us is being properly managed and protected.
We have prepared this Privacy Statement to explain more about who we are and how we collect and manage your information.
Who we are
This Privacy Statement is issued by the InterContinental Hotels Group of Companies (collectively referred to as “IHG”, “we”, “us” or “our” in this Privacy Statement), which includes the direct and indirect subsidiaries of InterContinental Hotels Group PLC and covers information collected and used by us in the course of our business. Your information may also be collected and used by IHG-branded hotels. In most cases these hotels are independently owned and their use of your information is only covered in this Privacy Statement where specifically noted.
If you would like to learn more about IHG and our relationship with our IHG-branded hotels, click below.
About IHGWe are a global hospitality company with IHG-branded hotels in nearly 100 countries. We predominantly franchise our brands to, and manage hotels on behalf of, independent third-party owners. We also operate a number of programmes that are related to our hotel business such as IHG Rewards Club, which is our core loyalty programme.
About our IHG-branded hotelsWe franchise our brands to, and manage hotels on behalf of, third-party owners. Most hotels operating under IHG’s brands are independently owned and operated by parties that have entered into a franchise agreement with IHG that allows them to use an IHG brand for the purposes of operating a hotel (referred to as “Franchisees” or “Franchised Hotels”). If you make a reservation through us to stay at an IHG-branded hotel, we will share your information with that hotel. However, as IHG-branded hotels are not owned or controlled by IHG, their use of your information will be governed by their own privacy practices and is only covered in this Privacy Statement where specifically noted.
Information we collect and how we use and share itWe collect and use personal information if you make a booking through our reservation system, stay at an IHG-branded hotel or participate in one of our loyalty programmes such as IHG Rewards Club. To learn more, please click the relevant section below.
If you make a reservation or stay at an IHG-branded hotelInformation we collect: We collect information from you when you make a booking through our reservation system or stay at an IHG-branded hotel. Information collected during the course of the reservation and during your stay may include:
Your name, email address, home and business address, phone number, nationality and payment card information;Information relating to your membership in one of our services or programmes or those of our programme partners such as your IHG Rewards Club number or frequent flyer number; andInformation such as stay and room preferences made during the course of your reservation such as your preferred room type and specific requests to the hotel.
This information may be provided to us directly when you make a reservation through one of our global reservation offices, through our websites, directly at the hotel or through our mobile applications. In some cases we may receive this information from a third party, such as when you book through an online travel agency or if information is provided directly to one of our Franchisees.
How we use this information: We use the information collected from you primarily to fulfil your hotel reservation. Prior to your stay this may include sending your information to the hotel or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience.
In some instances where we have your consent or where permitted under applicable law, we may send you marketing communications (which may include text messages or calls placed using autodialler technology) for products and services that we believe would be relevant for you. We also may use information related to your stay to display targeted advertisements on our websites or on third-party websites or to send you more relevant messaging. Additionally, we use this information for purposes of aggregated trend and statistical analysis to evaluate and improve our products and services, plan new hotel locations and services and other market research.
Who we share your information with: We will share your information with the hotel you are staying at to fulfil your reservation. We may also share your information with third-party service providers to provide services in relation to our business as well as to help us improve our products and services. For example, we might use a third party or a third-party product for the purposes of market research and data analytics. In certain instances, subject to local consent requirements, third-party service providers may also assist us with various marketing campaigns. We may also share your information with third parties, including our IHG Rewards Club partners and other third parties, to extend special offers about their own products and services to you. These parties have agreed to comply with our privacy requirements.
Aside from the purposes described above, we do not share your stay information with any other third parties unless we have your consent or under special circumstances, such as:
when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public or IHG property;when disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process; orin the event of a merger, asset sale, or other related transaction.
If you join one of our loyalty programsInformation we collect: We collect information from you during the course of your membership in any of our loyalty programmes and services, including our core loyalty programme, IHG Rewards Club. Information collected during the course of your enrolment and participation in these programmes may include:
Your name, email address, home and business address, phone number, nationality, birthday and payment card information;Your membership number and pin as well as details of your memberships with any of our programme partners such as our airline or car rental partners;Information that you may choose to provide in your loyalty profile, such as your personal stay and destination preferences; andMarketing preferences, including how you prefer to be contacted by IHG as well as what types of information you are interested in hearing about.
This information may be provided to us directly through our global reservation and customer care offices, through our websites, via social media, directly at the hotel or through our mobile applications. In some cases we may receive this information from a third party, such as one of our Franchisees. We may also collect information from other sources, such as publicly available information, to help identify what types of marketing information you may be interested in hearing about.
How we use this information: We use your information to operate and provide services in connection with our loyalty programmes. We also use your information to improve our products and services.
This may include:Enrolment in the loyalty programme;The order and delivery of merchandise that you have redeemed online;Sending you updates, account statements and other information relating to your participation in one of our programmes or services;Sending you marketing communications (which may includ
How do we share your personal information with third parties?
- BookingSuite: Your personal information may be shared with BookingSuite B.V. located at Herengracht 597, 1017 CE Amsterdam, the Netherlands (suite.booking.com), the company which operates this website. BookingSuite will provide your personal information to Booking.com for the purposes described above.