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+81 662127999 ┃(FAX) +81 662127701

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Q1: I forgot my belongings in at the hotel.

A: Our front desk will help keep the belongings of any hotel guests. Please contact us at +81-6-6212-7999 if you have left anything at the hotel. Food and beverages will be disposed immediately due to hygienic issue. Belongings which have not been inquired about or collected in three months will be disposed of in accordance with our hotel rules.

Q2: Can I invite my friend(s) to stay with me?

A: Yes, we accept guests/visitors for additional charge if cash or credit card payment is made in advance.

Q3: Where can I purchase tickets to Universal Studios Japan?

A: You can purchase tickets at the park or online at https://www.usj.co.jp/e/ticket/.

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