Q1: When is the check-in and check-out time?
A:Check-in begins at 3:00 p.m.
Q2：What time is check-out?
A：Check-out time is at 11:00 a.m.
If you made your reservation online, please verify the content of your reservation plan as check-out time may vary depending on the plan.
Q3: Is it possible to check-in early?
A:Early check-in (before 3.00 p.m.) is subject to availability and may incur a fee. Please make an inquiry in advance.
Q4:Is it possible to check-out late?
A: Late check-out is subject to availability and may incur a fee. Please make an inquiry at the front desk.
For late check-out between 11:00a.m. and 1:00p.m., an additional 30% of the regular night rate will be incurred. If you wish to check-out between 1:00pm and 3:00p.m., an additional 50% of the regular night rate will be incurred. Any time after 3:00 p.m. will incur an additional fee of a full regular night rate.
Q5: Do you have a waiting list?
A:Unfortunately, we do not have waiting lists. Please visit our official website at http://www.hiosakanamba.com/ or call us at +81-6-6212-7999.
Q6: Do you have connecting rooms?
A: NO, We can prepare rooms next to each other. but depending on the rooms on that day, we may not be able to meet your request. Also, depending on the type of rooms, it will not be possible to arrange them next to each other. Thank you for your understanding in advance.
Q7: Does the hotel have a curfew?
A: No, reception is available 24 hours, daily. However, after midnight, both the main and side entrances will be locked. Please make sure to bring your key card when you leave the hotel.
Q8: Are pets allowed to stay in the hotel?
A: Unfortunately, pets are not allowed to enter the hotel premises.
Q9: If I am unable to check-in on time, what should I do?
A: If you would like to check in after 11:00 p.m., please inform us in advance at firstname.lastname@example.org or call at +81-6-6212-7999.