About Rooms

Q1: Is internet access available in my room?
A: Yes, there is free wi-fi throughout the hotel and high-speed internet access in your room.

Q2: I was unable to book a non-smoking room during reservation.
A: We cannot guarantee you a non-smoking room. However, all of our hotel rooms are well-equipped with air ventilation systems and deodorant spray. We do sincerely apologize for any inconvenience we may have caused and thank you for your understanding.

Q3:Is a crib or bed guard available?
A: Baby cots for 0 - 2 years old are available at 2,000 yen (tax included) per night. As there are a limited number, please be sure to inquire in advance. Unfortunately, bed guards are not available.

Q4: Do you have wheelchair accessible rooms?
A: Yes, please make an inquiry to info@hiosakanamba.com in detail for information.

Q5: Can I request a room on a higher floor?
A: Yes, however, it is subject to availability. We will try our best to accommodate your needs.

Q6: Do children stay for free? 
A:Yes, guests who are 12 years old and under may stay for free as long as it is within the same room and room booking.

Q7: Are connecting rooms available in the hotel?
A: Unfortunately, connecting rooms are not available. We can arrange your room to be adjacent to that of your friends and/or family members. Please contact the front desk by dialing extension number 9.